Refund Policy for Desi Market Hub Online
Last Updated: [08-01-2024]
1. Introduction
At Desi Market Hub Online, we aim to ensure your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, our Refund Policy outlines how to proceed with obtaining a refund.
2. Eligibility for Refund
Refunds are available for items returned within 30 days of the original purchase date. To qualify for a refund, items must be in their original, unused condition and include all original packaging and accessories.
3. Non-Refundable Items
Certain items may be exempt from refunds, including perishable goods, custom-made or personalized items, and digital downloads. Sale items are also typically non-refundable.
4. Initiating a Refund
To initiate a refund, please contact us with your order number and reason for the return. We will provide you with instructions on how to proceed.
5. Shipping for Returns
The customer is responsible for shipping costs when returning an item. These costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund amount.
6. Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. If you’ve done all of this and still have not received your refund, please contact us at [0431 497 504].
8. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please refer to our Return Policy.
